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SMARTWAY

Privacy Policy

The information contained in this Privacy Policy is provided for general guidance only and does not constitute legal advice. Smartway Lending Group makes no representations or warranties regarding the completeness or accuracy of this policy and may update it at any time without notice. While we take reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure. By using this website or submitting personal information, you acknowledge and accept the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information including:

  • Contact details — name, phone number, email, address

  • Financial information — income, expenses, credit history, business documentation

  • Identification documents — driver’s licence, passport, ABN/ACN

  • Website usage data — analytics, cookies, IP address

This information is collected when you submit an enquiry, apply for a loan, complete forms, or interact with our website.

2. How We Use Your Information

We use your information to:

  • Assess your loan eligibility

  • Provide mortgage and low‑doc lending services

  • Communicate with you about your application

  • Comply with legal and regulatory obligations

  • Improve our website and customer experience

We do not sell your personal information.

3. Disclosure to Third Parties

We may share your information with:

  • Lenders and financial institutions

  • Credit reporting bodies

  • Professional advisers (accountants, solicitors)

  • Technology providers supporting our systems

  • Regulatory bodies when required by law

All third parties are required to handle your information securely.

4. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve functionality and understand user behaviour. You can disable cookies in your browser settings, though some features may not function correctly.

5. Data Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure systems, encryption, and restricted staff access.

6. Access & Correction

You may request access to the personal information we hold about you or ask for corrections if the information is inaccurate or outdated. Contact details are provided below.

7. Marketing Communications

We may send you updates or offers related to our services. You can opt out at any time by contacting us or using the unsubscribe link in emails.

8. Overseas Disclosure

Some service providers may store data overseas. Where this occurs, we take reasonable steps to ensure your information is protected to Australian standards.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

For privacy enquiries, access requests, or complaints, contact us via the Contact Us section.

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